COVID-19 FAQS

COVID-19 FREQUENTLY ASKED QUESTIONS

To help prevent the spread of COVID-19 and adhere to social distancing practices, we have a limited number of phone agents in our servicing centers. As a result, hold times may be longer than usual, but we do have agents working remotely to help answer your questions by phone and email.

Below are topics you might have questions about during this situation:

 

What is the best way to contact GM Financial?

While our phone lines are still open, we encourage you to get in touch with Customer Advocates via email at cservice@gmfinancial.com. When emailing us, please send a detailed message, including your name, address, phone number, vehicle details, and account number. You’ll also need to note your authorization for us to correspond with you via email.

I have a question regarding my vehicle payment.

We have representatives available to assist you. Please call 1-888-557-5327 to discuss your account, and we can address any questions or concerns you may have. You can also reach out to us by email at cservice@gmfinancial.com, and we will route your inquiry to a team member that will contact you directly regarding your account.

I have an update to vehicle insurance or I have a new insurance provider.

Please contact our Insurance Service Center at 1-888-773-3721 where we have representatives available to assist you. You can also email us as customerservice@insuranceservicecenter.com or visit www.insuranceservicecenter.com to provide your updated insurance information.

I was involved in a total loss accident or experienced theft of my vehicle.

We have representatives available to assist you at 1-877-346-5469. When prompted, please select the insurance option. You can also reach out to us by email at cservice@gmfinancial.com, and we will route your inquiry to a team member that will contact you directly regarding your claim.